Privacy Policy

Last updated: August 28, 2026

At Nobera, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and disclose your information when you visit our website, place an order, use our services, or communicate with us.

Our website and online store are powered by Shopify, which helps us provide our shopping services securely and efficiently.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

Personal Information We Collect

When you visit our website, place an order, or communicate with us, we may collect information that can identify or reasonably be linked to you.

Depending on how you interact with our Services, we may collect:

Contact Information: Your name, phone number, email address, billing address, shipping address, and delivery details.
Order & Transaction Information: Products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history.
Payment Information: Payment method, payment confirmation, transaction details, and other information required to process your payment. Payment information may be processed securely by third-party payment providers.
Account Information: Username, password, preferences, and account settings if you choose to create an account.
Communication Information: Information you provide when contacting our customer support team through Messenger, WhatsApp, email, or other communication channels.
Device Information: Information about your device, browser, IP address, network connection, and other technical identifiers.
Usage Information: Information about how you browse and interact with our website, including pages viewed and products you are interested in.

How We Collect Your Information

We may collect personal information from the following sources:

Directly from you when you place an order, create an account, contact us, or provide information through our website.
Automatically through our website using cookies and similar technologies.
From our service providers that help us operate our website, process orders, provide customer support, or deliver products.
From partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Order Processing & Delivery

We use your information to:

Process and confirm your orders.
Arrange Cash on Delivery and other available payment methods.
Prepare and dispatch your products.
Share necessary delivery information with our courier partners.
Process returns, exchanges, and refunds.
Contact you regarding your order or delivery.

Customer Support

We may use your information to respond to your questions, provide customer service, resolve issues, and communicate with you about your orders.

Website & Shopping Experience

We may use information about your interactions with our website to improve our products, services, website functionality, and overall shopping experience.

Marketing & Promotions

Where permitted, we may use your information to send promotional messages, offers, product updates, or marketing communications.

You can unsubscribe from promotional emails at any time using the unsubscribe option included in the message.

Security & Fraud Prevention

We may use your information to protect our website, prevent fraudulent or unauthorized activity, verify transactions, and maintain a secure shopping environment.

Legal Requirements

We may use or disclose personal information when required to comply with applicable laws, legal processes, government requests, or to protect our legal rights and the security of our Services.

How We Share Your Personal Information

We may share necessary personal information with trusted third parties when required to operate our business and provide our Services.

These may include:

Shopify, which hosts and supports our online store.
Courier and delivery partners to deliver your orders.
Payment service providers to process payments and transactions.
Technology and service providers that help us operate our website and business.
Customer support and analytics providers where necessary.
Marketing partners where permitted and applicable.
Government authorities or legal entities when required by law.

We do not sell your personal information for money.

Third parties that process your information may have their own privacy policies and terms.

Shopify

Our online store is powered by Shopify. Shopify may collect and process information related to your use of our store in order to provide, maintain, and improve its services.

Information submitted through our store may be processed by Shopify and its service providers, including providers located outside Bangladesh.

For more information about how Shopify handles personal information, please review Shopify's privacy policy.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

Third-Party Websites & Links

Our website may contain links to third-party websites or platforms.

If you visit a third-party website through a link on our website, that website will have its own privacy policy and terms. Nobera is not responsible for the privacy, security, or content practices of third-party websites.

We recommend reviewing the privacy policies of any third-party services you use.

Children's Privacy

Our Services are not intended for children under the age of majority in their applicable jurisdiction.

We do not knowingly collect personal information from children without appropriate legal authorization. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Security & Retention

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide our Services, process orders, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Privacy Rights

Depending on applicable law and where you live, you may have certain rights regarding your personal information, including:

The right to request access to personal information we hold about you.
The right to request correction of inaccurate information.
The right to request deletion of certain personal information.
The right to request a copy of your information in certain circumstances.
The right to opt out of certain promotional communications.

To exercise any applicable privacy rights, please contact us using the contact details available on our website.

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns or complaints about how we handle your personal information, please contact Nobera first so that we can review and address your concern.

Where applicable, you may also have the right to contact the relevant data protection or regulatory authority in your jurisdiction.

International Data Transfers

Because Nobera uses Shopify and other service providers, your personal information may be stored or processed outside Bangladesh.

Where required by applicable law, we will take appropriate steps to ensure that personal information transferred internationally receives appropriate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or your privacy rights, please contact Nobera using the information below.

Phone: 01636091947
WhatsApp: 01636091947
Email: info.nobera@gmail.com

We will do our best to respond to your privacy-related questions and requests as soon as reasonably possible.