Return, Exchange & Refund Policy

Return, Exchange & Refund Policy

Last updated: August 28, 2026

At Nobera, we carefully check and pack every order before dispatch. We want you to be happy with your purchase. If you receive a wrong, damaged, or significantly different product, we are here to help.

1. Exchange Eligibility

You may request an exchange if:

  • You receive the wrong product or wrong design.

  • The product arrives damaged or defective.

  • The product received is significantly different from what you ordered.

Exchange requests must be made within 24 hours of receiving the order.

To request an exchange, please contact us through:

Phone: 01636091947
WhatsApp: 01636091947
Email: info.nobera@gmail.com

Please provide your order number, photos/videos of the product, and a brief description of the issue.

2. Conditions for Exchange

To be eligible for an exchange:

  • The product must be unused and in its original condition.

  • The product should not have been washed, altered, damaged, or used.

  • Original packaging and accessories should be retained where applicable.

  • The request must be made within the stated 24-hour period.

We may refuse an exchange if the product shows signs of use, intentional damage, alteration, or improper handling.

3. Wrong or Damaged Product

If you receive a wrong or damaged product, please contact us within 24 hours of delivery.

After reviewing the issue, Nobera may arrange an exchange with the correct or replacement product, subject to availability.

If the same product is unavailable, we may offer an alternative solution depending on the circumstances.

4. Change of Mind

We generally do not accept returns or exchanges simply because you have changed your mind, selected the wrong color/design, or no longer want the product after receiving it.

Please carefully check the product details before placing your order.

5. Return Shipping

If the return or exchange is due to an error on our part, such as receiving the wrong or defective product, Nobera will provide appropriate instructions regarding the return process.

If an exchange is requested for reasons not covered by this policy, additional delivery or return charges may apply.

6. Refunds

Refunds are considered only in situations where an appropriate replacement or exchange cannot reasonably be provided.

If you are eligible for a refund, we will discuss the applicable refund method with you.

Refund processing time may vary depending on the payment method and circumstances of the order.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible before the order is dispatched.

Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible.

8. Product Color & Appearance

We make every effort to display product colors and images accurately. However, slight differences may occur due to lighting, photography, and individual device or screen settings.

Minor color variations do not normally qualify as a return or exchange.

9. Inspection Before Payment

For Cash on Delivery orders, customers are encouraged to check the package and confirm that they have received the correct order before completing payment, where courier procedures allow inspection.

Once an order has been accepted and payment has been completed, any exchange or return request will be handled according to this policy.

10. Contact Us

For any return, exchange, or refund-related questions, please contact us:

Nobera
Phone: 01636091947
WhatsApp: 01636091947
Email: info.nobera@gmail.com

Our support team will review your request and guide you through the applicable process.