FAQs
Frequently Asked Questions
đī¸ Orders & Payment
Is Cash on Delivery (COD) available?
Yes! We offer Cash on Delivery across Bangladesh. You can pay after receiving your order. No advance payment is required.
How can I place an order?
Simply click âOrder Nowâ on your preferred product, enter your name, phone number, and delivery address, and submit your order. You donât need an account or credit card. Our team will confirm your order before dispatch.
Can I order through Messenger or WhatsApp?
Absolutely! You can message us directly through Messenger or WhatsApp. Our team will assist you with product selection and complete your order.
đ Delivery
How long does delivery take?
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Inside Dhaka: 1â3 business days
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Outside Dhaka: 1â4 business days
Delivery time may vary slightly depending on your location and courier service.
Do you deliver outside Dhaka?
Yes! We deliver all across Bangladesh. Free delivery may be available on selected or qualifying orders.
đ Products
Will I receive the exact bag shown in the photos?
Yes. We use photos of our actual products. However, the color may look slightly different depending on your device or screen settings.
What materials are your bags made from?
Most of our bags are made from premium PU leather. Some designs may use canvas or other mixed materials. The material details are mentioned on each product page.
Do the bags come with packaging?
Most bags come with a dust bag, and selected designs may include premium packaging or a box. Packaging details are mentioned on the respective product page.
đ Exchange & Returns
Can I exchange my order if I receive the wrong item?
Yes. If you receive the wrong product, please contact us within 24 hours of delivery. Weâll review the issue and arrange an exchange according to our policy.
What is your return, exchange & refund policy?
For complete details, please visit our Return, Exchange & Refund Policy page.